Viewley Hill Marvelous Me App
01642 591053
office@viewleyhill.org.uk
Menu
Header Image
Cloud bottom bar

Academy Policies

Policies & DocumentsDownload
Accessibility PolicyDownload
Supporting Children at School with Medical ConditionsDownload
Health and Safety PolicyDownload
Admissions PolicyDownload
Administration of Medicines PolicyDownload
Anti-Bullying PolicyDownload
Attendance PolicyDownload
Behaviour PolicyDownload
Child Protection and Safeguarding PolicyDownload
Fire Safety PolicyDownload
Intimate Care PolicyDownload
Nursery Admissions PolicyDownload
Online Safety PolicyDownload
Relationships and Health Education PolicyDownload
SEND PolicyDownload
Supporting Pupils with Medical Conditions PolicyDownload

Trust Policies

PolicyLink
Acceptable use of Technology Link
Admissions Policy- Overview of Trust ProceduresLink
Charging and RemissionsLink
Child on Child Abuse Link
Code of Conduct for EmployeesLink
Complaints PolicyLink
Data Protection, Subject Access Request and related GDPR PoliciesLink
Equality and Objectives PolicyLink
Health & Safety PolicyLink
Privacy Notice and Pupil Record Retention ScheduleLink
Staff and Volunteer Behaviour PolicyLink
Suspension and Exclusion PolicyLink
Whistleblowing PolicyLink

Complaints

It is in everyone’s interest that concerns and complaints are resolved at the earliest possible stage. Many issues can be resolved informally, without the need to use the formal stages of the complaints procedure. Viewley Hill Academy takes concerns seriously and will make every effort to resolve the matter as quickly as possible.

If you have difficulty discussing a concern with a particular member of staff, we will respect your views. In these cases Mrs K Barkley (Headteacher), will refer you to another staff member. Similarly, if the member of staff directly involved feels unable to deal with a concern, Mrs Barkley will refer you to another staff member. The member of staff may be more senior but does not have to be. The ability to consider the concern objectively and impartially is more important.

We understand however, that there are occasions when people would like to raise their concerns formally. In this case Viewley Hill Academy will attempt to resolve the issue internally, through the stages outlined within this complaints procedure. However, should the complaint not be resolved, then the complaint progresses to ‘stage 2’, with greater involvement of the Trust. The full complaints policy and processes can be found on our Trust policy page with the link listed above.

In this section

Raising Aspirations
Lingfield Trust
Headstart
Youth Sport Trust
Parent View
Basic Skills Agency
Ofsted
Mathletics
LPPA
Ceop

School Contact

Tel: 01642 591053
Fax: 01642 575129
Head Teacher:Mrs Kate Barkley
School Email: office@viewleyhill.org.uk School Contact: Mr Lee Cody - Office Manager

Address

Viewley Hill Academy Andover Way Middlesbrough TS8 9HL

Logo

© Viewley Hill Academy (A Company Limited by Guarantee) | Freedom of Information
Company Registration Number: 08803858
Registered Office: Viewley Hill Academy Andover Way Middlesbrough TS8 9HL

Viewley Hill Academy is part of the Lingfield Education Trust | Company Registration Number: 08027885
Registered office address: Lingfield Education Trust, c/o Corporation Road Community Primary School, Corporation Road, Darlington, DL3 6AR
Trust Contact Email: enquiries@lingfieldeducationtrust.com | Website: https://www.lingfieldeducationtrust.com/

© Viewley Hill 2024 | Site by iTCHYROBOTItchyrobot Logo

Site Admin | Secure Area

Cookie Policy | Privacy Policy
Admin

Privacy Policy

We regard your privacy as important and any personal information you give to us will be used in accordance with the Data Protection Act and the General Data Protection Regulations.

We do not store personal information about individuals who visit this site except where they provide contact information via our contact us page and contact forms available on various pages throughout the website.

Any information you provide will only be used for the reasons specified and it will not be shared with any third party without your consent, unless required by law.

Your contact details are kept securely and are only accessed by authorised members of staff as part of the provision of school services. If you do not wish us to keep this contact information please tell us.

This website uses Google Analytics which provides statistical data about the usage of the site. This information is not used to identify individuals, but is collected to provide us with an understanding of the areas of interest on our site and how our site is being used.

If you are connected to the internet you will have an IP Address. This may take the form of a figure, such as 333.333.22.1. The address will be automatically collected and logged as part of the connection of your computer to our web server and may be used to determine the total number of visits to each part of the site. This data is not collected and used for other purposes.

This website contains links to other websites. The School is not responsible for the privacy practices of other sites or organisations and recommends you consult the privacy information on those sites.

This policy will be reviewed and updated versions will be posted on the website.

If you have any questions about the use of your personal information, the Information Commissioner is the independent regulator for both Data Protection and Freedom of Information.