Academy Policies
| Policies & Documents | Download |
| Accessibility Policy | Download |
| Supporting Children at School with Medical Conditions | Download |
| Health and Safety Policy | Download |
| Admissions Policy | Download |
| Administration of Medicines Policy | Download |
| Anti-Bullying Policy | Download |
| Attendance Policy | Download |
| Behaviour Policy | Download |
| Child Protection and Safeguarding Policy | Download |
| Fire Safety Policy | Download |
| Intimate Care Policy | Download |
| Nursery Admissions Policy | Download |
| Online Safety Policy | Download |
| Relationships and Health Education Policy | Download |
| SEND Policy | Download |
| Supporting Pupils with Medical Conditions Policy | Download |
Trust Policies
| Policy | Link |
| Acceptable use of Technology | Link |
| Admissions Policy- Overview of Trust Procedures | Link |
| Charging and Remissions | Link |
| Child on Child Abuse | Link |
| Code of Conduct for Employees | Link |
| Complaints Policy | Link |
| Data Protection, Subject Access Request and related GDPR Policies | Link |
| Equality and Objectives Policy | Link |
| Health & Safety Policy | Link |
| Privacy Notice and Pupil Record Retention Schedule | Link |
| Staff and Volunteer Behaviour Policy | Link |
| Suspension and Exclusion Policy | Link |
| Whistleblowing Policy | Link |
Complaints
It is in everyone’s interest that concerns and complaints are resolved at the earliest possible stage. Many issues can be resolved informally, without the need to use the formal stages of the complaints procedure. Viewley Hill Academy takes concerns seriously and will make every effort to resolve the matter as quickly as possible.
If you have difficulty discussing a concern with a particular member of staff, we will respect your views. In these cases Mrs K Barkley (Headteacher), will refer you to another staff member. Similarly, if the member of staff directly involved feels unable to deal with a concern, Mrs Barkley will refer you to another staff member. The member of staff may be more senior but does not have to be. The ability to consider the concern objectively and impartially is more important.
We understand however, that there are occasions when people would like to raise their concerns formally. In this case Viewley Hill Academy will attempt to resolve the issue internally, through the stages outlined within this complaints procedure. However, should the complaint not be resolved, then the complaint progresses to ‘stage 2’, with greater involvement of the Trust. The full complaints policy and processes can be found on our Trust policy page with the link listed above.
